Shipping policy

At Smart Box Supply, we want your creative essentials to make their way to you safely and conveniently. Whether your order includes sketch paper for a new drawing project, oil pastels for expressive color, or colored pencils for careful detail work, we aim to make the shipping process clear from checkout to delivery.

This Shipping Policy explains our shipping charges, order preparation process, delivery expectations, and what to do if a package encounters a problem.

1. Shipping Charges

We currently use the following shipping structure:

  • Free Shipping: Orders with a merchandise subtotal of $10.00 or more qualify for free shipping.

  • Orders Below $10.00: A shipping charge of $5.99 applies.

Unless otherwise displayed at checkout, the merchandise subtotal is calculated after discounts and before taxes and shipping charges.

The final shipping charge will be shown during checkout before you submit your order. If a promotion or special shipping offer applies, the conditions displayed with that offer will govern.

2. Order Processing

After an order is submitted, it enters our order review and preparation process.

Processing may include:

  • Confirming the order details.

  • Reviewing payment status.

  • Checking product availability.

  • Preparing the selected items for shipment.

  • Packaging products for transit.

  • Transferring the shipment to the applicable delivery carrier.

We aim to process orders as promptly as reasonably possible. Actual processing time may vary depending on order volume, product availability, holidays, and operational conditions.

An order confirmation or acknowledgment does not necessarily mean that the package has already been dispatched.

3. Packaging and Product Handling

Art and stationery products benefit from careful handling. We make reasonable efforts to prepare orders in packaging appropriate for the products being shipped.

For example:

  • Sketch paper should be protected against avoidable bending, crushing, and moisture exposure.

  • Oil pastels should be packed with reasonable care to reduce movement and prevent avoidable damage during transit.

  • Colored-pencil sets should be packaged to help keep the contents together and reduce unnecessary movement.

Packaging methods may vary according to product size, order quantity, and fulfillment requirements. We do not guarantee that every package will use a particular material or packaging style.

4. Delivery Estimates

Any delivery timeframe shown on the website, at checkout, or in a shipment notification is an estimate unless expressly identified as a guaranteed service.

Delivery timing may be affected by:

  • Carrier schedules and service availability.

  • Weather conditions or natural events.

  • Public holidays and peak shopping periods.

  • Incorrect or incomplete delivery addresses.

  • Transportation delays or regional service interruptions.

  • Security checks or other events outside our reasonable control.

If a shipment is delayed, we encourage customers to check any available tracking information and contact us if the delay remains unresolved.

5. Shipping Destinations and Service Availability

Available shipping destinations and delivery services are determined by the options presented during checkout.

A delivery address must be complete and serviceable by the available carrier. We may be unable to ship to certain locations or may need to contact you if an address cannot be validated or serviced.

Please review your address carefully before submitting an order.

6. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address, including:

  • Recipient's full name.

  • Street number and street name.

  • Apartment, suite, or unit number, if applicable.

  • City, state, and ZIP code.

  • Any additional delivery information needed by the carrier.

If you notice an error after placing an order, contact [email protected] immediately and provide your order number and corrected address.

We will make reasonable efforts to assist if the order has not yet been dispatched. Once a package has entered the carrier's network, address changes may not be possible or may be subject to the carrier's procedures.

7. Tracking and Shipment Updates

Where tracking is available, shipment information may be provided through an order notification or another communication method associated with your purchase.

Tracking information is supplied or updated by the applicable carrier. It may take time to appear after dispatch, and scans may not be recorded at every stage of transit.

If tracking appears inactive or confusing, please allow a reasonable period for carrier updates and contact us if you need assistance.

8. Packages Marked as Delivered

If tracking indicates that a package has been delivered but you cannot locate it, consider checking:

  • Your usual delivery location.

  • Your mailbox, porch, reception area, or parcel locker.

  • Other household members or authorized recipients.

  • Building management or a designated package room.

  • Any delivery photograph or carrier note, if provided.

If the package remains missing, contact us at [email protected] with your order number and tracking information. We will review the available details and determine what further assistance may be appropriate.

A carrier's “delivered” scan is relevant information, but it does not automatically resolve every question about a missing package. We will consider the circumstances and applicable legal requirements.

9. Damaged Packages and Products

Please inspect your package when it arrives.

If your sketch paper is wet, torn, or severely creased, or if your oil pastels or colored pencils arrive damaged, contact us as soon as reasonably possible.

Please provide:

  • Your order number.

  • A description of the damage.

  • Photographs of the outer packaging and affected products, if available.

  • The quantity of items affected.

This information helps us understand whether the issue may have occurred during packing, transit, or another stage of fulfillment.

We will review the matter and offer an appropriate resolution in accordance with applicable law and our Return and Refund Policy.

10. Incorrect or Incomplete Shipments

If you receive the wrong product, an incorrect quantity, or an order that appears to be missing an item, please contact us.

Include the order number and identify what you received compared with what you expected. Photographs of the package contents may help us resolve the issue more efficiently.

We will review the order records and determine whether a replacement, refund, or other solution is appropriate.

11. Split Shipments

Depending on product availability and fulfillment arrangements, an order may be shipped in more than one package.

If separate shipments are used, tracking details and delivery dates may differ. The arrival of one package does not necessarily mean that every item in the order has been delivered.

If you believe part of your order is missing, contact us with the order number so we can review the shipment details.

12. Delays and Unfulfilled Orders

If we cannot ship an order within the time represented at the time of purchase or within a period required by applicable law, we will provide any notice, cancellation option, or refund required by law.

Where an unexpected delay occurs, we may contact you with updated information and, where required, request your consent to a revised shipping timeframe.

We do not intend to keep payment for an order that cannot be fulfilled without providing the remedies required by applicable law.

13. Order Cancellations Before Shipment

If you wish to cancel an order, contact us as soon as possible at [email protected].

We will attempt to stop fulfillment when the order has not yet been processed or dispatched. We cannot guarantee that a cancellation can be completed after the package has entered the shipping process.

If cancellation is no longer possible, you may contact us about the return process after delivery, subject to the applicable policy and law.

14. Contact Information

For shipping questions, delivery concerns, or assistance with an order, contact:

GB, INC. – Smart Box Supply
139 BERWICK LN
MONTGOMERY, TX 77316
United States

Email: [email protected]
Website: https://www.smartboxsupply.com/

Please include your order number in shipping-related messages so we can identify the shipment and assist you more efficiently.