Contact information

At Smart Box Supply, we believe that helpful customer service is part of a good shopping experience. Whether you are checking on a sketch paper order, asking about an oil pastel set, or need assistance with colored pencils, our team welcomes your questions.

Business Details

Store Name: Smart Box Supply
Legal Business Name: GB, INC.
Website: https://www.smartboxsupply.com/

Business Address:
GB, INC.
139 BERWICK LN
MONTGOMERY, TX 77316
United States

Customer Support

Email: [email protected]

For the most efficient assistance, please include your order number whenever your message concerns an existing purchase.

Contact Person

GIOVANNI BALBUENA

Return Address

Approved returns should be sent to the return destination confirmed by our customer support team.

Listed Return Address:
GB, INC.
139 BERWICK LN
MONTGOMERY, TX 77316
United States

Please contact us before mailing a return. We may need to confirm the return authorization and provide instructions to help ensure that your package is received and identified correctly.

How We Can Help

You may contact us about:

  • Questions about sketch paper, oil pastels, and colored pencils.

  • Product information and listing details.

  • Order confirmations and order status.

  • Shipping and delivery updates.

  • Packages marked as delivered but not received.

  • Damaged, defective, missing, or incorrect items.

  • Return and refund requests.

  • Payment or checkout questions.

  • Privacy requests and website-related concerns.

  • Feedback about your shopping experience.

Helpful Email Subject Lines

To help direct your message, consider using one of the following subject lines:

  • Order Inquiry – [Order Number]

  • Shipping Question – [Order Number]

  • Return Request – [Order Number]

  • Damaged Item – [Order Number]

  • Missing Item – [Order Number]

  • Refund Inquiry – [Order Number]

  • Privacy Request

  • General Product Question

What to Include in Your Message

For order-related questions, please provide your order number, the product name, and a short description of the issue.

For damaged or incorrect products, photographs may help us understand the condition of the item and determine the appropriate next step.

Please do not include passwords, full payment-card numbers, or other unnecessary sensitive information in your email.

Customer Support Response

We aim to review incoming customer inquiries within approximately 2–3 business days. Response times may vary during holidays, periods of high order volume, or when an issue requires additional investigation.

This is a service target rather than a guaranteed response deadline. Any response period required by applicable law will take precedence.

Thank you for choosing Smart Box Supply. We appreciate the opportunity to assist with your order and help make your creative projects a little easier to prepare.