Privacy policy

At Smart Box Supply, we understand that shopping online involves more than choosing the right sketch paper, oil pastels, or colored pencils. It also involves trusting us with information needed to complete an order and provide customer support.

This Privacy Policy explains what information GB, INC. may collect through https://www.smartboxsupply.com/, how that information may be used, when it may be shared, and the choices that may be available to you.

1. Who We Are

This website is operated by:

GB, INC.
139 BERWICK LN
MONTGOMERY, TX 77316
United States

Website: https://www.smartboxsupply.com/
Privacy and Customer Support Email: [email protected]

In this policy, “Smart Box Supply,” “we,” “us,” and “our” refer to GB, INC. operating the Smart Box Supply website.

2. Information We May Collect

The information collected depends on how you interact with our website.

A. Information You Provide Directly

When you place an order, contact customer service, or submit information through the website, we may collect:

  • Name and delivery recipient details.

  • Billing and shipping addresses.

  • Email address and other contact information you choose to provide.

  • Order contents, quantities, prices, and transaction-related records.

  • Return, refund, replacement, and customer-service communications.

  • Information you provide when reporting a damaged, missing, or incorrect product.

  • Preferences or other information voluntarily submitted through website features.

Please avoid including unnecessary sensitive personal information in messages to our customer support team.

B. Payment-Related Information

Payments may be handled through payment services made available at checkout. We may receive transaction details such as payment status, transaction references, billing information, and limited payment-method details needed to manage an order.

Full payment card numbers and security codes are generally handled by the applicable payment provider rather than stored directly by the store. The precise information handled depends on the payment method and provider used.

C. Device and Website Activity Information

When you visit our website, certain technical information may be collected automatically, depending on the website's configuration and the technologies enabled. This may include:

  • IP address.

  • Browser type and version.

  • Device and operating-system information.

  • Approximate location inferred from technical information.

  • Pages viewed and links selected.

  • Referring website or source.

  • Date, time, and duration of website visits.

  • Basic diagnostic and performance information.

This information may help us understand website performance, detect suspicious activity, and improve the shopping experience.

3. How We Use Information

We may use personal information for legitimate business and operational purposes, including:

Order Processing and Fulfillment

  • Confirming and processing purchases.

  • Arranging shipment and communicating delivery information.

  • Maintaining order histories and transaction records.

  • Handling payment questions and order-related requests.

Customer Service

  • Responding to questions about sketch paper, oil pastels, colored pencils, and other listed products.

  • Reviewing return, refund, replacement, and delivery requests.

  • Investigating missing, damaged, or incorrect orders.

  • Communicating updates about customer-service cases.

Website Operation and Improvement

  • Maintaining website functionality.

  • Understanding general shopping and browsing patterns.

  • Diagnosing errors and improving page performance.

  • Protecting the website and its users against misuse.

Legal and Business Administration

  • Maintaining records required for accounting, tax, and legal purposes.

  • Enforcing applicable website terms.

  • Responding to lawful requests from government authorities.

  • Establishing, exercising, or defending legal claims.

Marketing Communications

If marketing messages are offered and you choose to receive them, we may use your contact information to send store announcements, product updates, or promotional communications. Where required, we will obtain consent and provide a practical way to unsubscribe.

You may continue to receive essential order-related messages even if you opt out of promotional communications.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, or similar technologies, depending on the features and services enabled.

These technologies may support:

  • Shopping-cart functionality.

  • Checkout and session continuity.

  • Website security.

  • Basic traffic measurement.

  • Remembering certain browsing preferences.

  • Advertising or marketing measurement, if enabled.

Some cookies may be necessary for the website to function, while others may be optional. You can manage cookies through your browser settings and, where provided, the website's cookie preference tools.

Disabling certain cookies may affect shopping-cart, account, or checkout functions.

5. When We Share Information

We do not treat customer information as a product to be sold. We may disclose information when reasonably necessary for the purposes described in this policy.

Depending on the services used by the store, recipients may include:

  • Payment providers, to process transactions and address payment issues.

  • Shipping and fulfillment providers, to deliver orders and manage shipment tracking.

  • Website hosting and technology providers, to operate and maintain the website.

  • Customer-service tools, to organize and respond to customer inquiries.

  • Analytics or advertising providers, if such services are enabled and legally permitted.

  • Professional advisers, such as accountants, auditors, or legal counsel.

  • Government authorities or other parties, when disclosure is required by law or reasonably necessary to protect legal rights and safety.

Service providers are expected to handle information consistently with their contractual responsibilities and applicable legal requirements.

We do not authorize service providers to use personal information for unrelated purposes merely because they receive it while providing services to us.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on:

  • Whether an order remains active.

  • The need to process returns, refunds, or customer-service matters.

  • Accounting, tax, and recordkeeping requirements.

  • Security and fraud-prevention needs.

  • Legal obligations or pending disputes.

When information is no longer reasonably needed, we may delete it, anonymize it, or securely dispose of it, subject to applicable retention requirements.

7. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No online service, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should use secure devices, protect their email accounts, and avoid sending payment credentials or unnecessary sensitive information through ordinary email.

8. Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information. These rights may include:

  • Requesting access to certain personal information.

  • Requesting correction of inaccurate information.

  • Requesting deletion of eligible information.

  • Obtaining a copy of certain information in a portable format.

  • Opting out of certain targeted advertising, sale, or profiling activities where applicable.

  • Withdrawing consent where processing is based on consent.

  • Appealing certain privacy-request decisions where required by law.

These rights are subject to applicable legal exceptions, verification requirements, and other limitations.

Texas Residents

Texas residents may have rights under the Texas Data Privacy and Security Act when the law applies to the business and the relevant processing activity. The statute has defined applicability requirements and exemptions; not every business or every category of information is necessarily covered.

If you believe the law applies to your request, contact us using the details below. We will review the request and respond in accordance with applicable requirements.

9. How to Submit a Privacy Request

Email [email protected] with the subject line Privacy Request.

Please describe the request and provide enough information for us to identify the relevant account or transaction. We may ask for reasonable verification before disclosing, correcting, or deleting personal information.

We will not ask you to send your password or full payment-card details by email.

If a privacy law provides a specific response period or appeal procedure, we will follow the requirements that apply to the request.

10. Children's Privacy

Our website is intended for general shopping use and is not designed to knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without legally required parental consent, we will take appropriate steps to address the information.

Parents or guardians who have a concern may contact us at [email protected].

11. Third-Party Websites and Services

Our website may contain links or connections to third-party websites or services. Those services may have their own privacy policies and data practices.

We do not control the privacy practices of independent third parties. We encourage customers to review the applicable privacy notices before providing information to those services.

12. Changes to This Privacy Policy

We may revise this policy when our website, business operations, technology, or legal obligations change.

The updated version will be posted on this page with a revised effective date. Changes will apply from the stated effective date, subject to any additional notice or consent required by law.

13. Contact Information

For questions, privacy concerns, or requests relating to this policy, contact:

GB, INC. – Smart Box Supply
139 BERWICK LN
MONTGOMERY, TX 77316
United States

Email: [email protected]
Website: https://www.smartboxsupply.com/

Please use the subject line Privacy Request for requests involving access, correction, deletion, or other personal-data rights.